E-Portal will be offline Monday.
The DeKalb County School District continues its goal to improve the E-Portal application for the online school choice enrollment program. Therefore, we will be performing system maintenance on Monday, February 16, 2015 beginning at 12:00a.m. Also, the school district is closed in observance of President’s Day. During this time there will be no access to any portion of the E-Portal application. The program will be back online by Tuesday, February 17, 2015, 12:00a.m. Thank you as we work to improve the E-Portal application.
Tuesday February 10, 2015
On behalf of the DeKalb County School District, I apologize for any inconvenience or delay experienced by parents attempting to utilize our online school choice application process.
During the first day of registration, yesterday, we experienced a significant increase in choice applications. Despite technical problems we were able to process more than 500 online applications. This large volume of traffic combined with the integration of a new online choice system caused some delay and confusion for some parents.
Today, we processed another 700 online applications by 10 a.m.
The IT Department and the School Choice Office are working around the clock to resolve the issues that have been reported. In response, we have implemented an enhanced technical assistance and support plan.
We have already put in place the following to assist our parents:
- A Parent Support Center is staffed with 10 telephone lines including 678.676.0035 and 678.676.0205.
- The Support Center is available daily from 8:30 a.m. to 7 p.m. Mon.-Fri. and Sat. 9 a.m.-1 p.m.
- Contact information for the Support Center is posted on the District website (http://www.dekalb.k12.ga.us/school-choice) and on the District ePortal.
We will continue to provide our parents with updates and support on the District website and social media outlets including @DeKalbSchools for Twitter and Instagram and /DeKalbCountySchoolDistrict for Facebook.
Michael L. Thurmond
DeKalb County School District